Privacy Policy
Introduction
Lucent Heights is committed to protecting the privacy and security of your personal information. This Privacy Notice outlines how (“Lucent Heights”, “we” or “us”) collect, use, and safeguard data across our various interactions, including our website, professional services, and consulting engagements.
This notice applies to all personal data collected through our website, during our professional interactions, and through consulting services. We are dedicated to minimizing data collection and ensuring that any information we gather is used strictly for the purposes outlined herein.
Definitions
Personal Information: Any data that identifies or can be used to identify an individual. This includes but is not limited to names, contact details, IP addresses, and any other information that can be linked to an individual.
Controller: The entity that determines the purposes and means of processing personal information. In this context, Lucent Heights acts as the controller, responsible for ensuring that personal information is handled in compliance with relevant privacy laws.
Personal Information We Collect:
Personal Information you provide to us
For Professionals: When you engage with Lucent Heights, you may provide us with personal information such as your name, email address, resume, and other career-related details. This information is collected to tailor our services to your career goals, helping us connect you with the right opportunities and support your professional growth.
For Consulting Clients: When you engage with Lucent Heights, we collect certain information directly from you to understand and fulfill your consulting needs. This may include contact details, such as your company name, email address, phone number, and the specifics of your consulting requirements.
Personal Information We Automatically Collect:
Website Usage Data: When you visit our website, we automatically collect certain information to enhance your browsing experience and ensure the site functions properly. This includes:
- Cookies: Small text files stored on your device that help us recognize you on future visits and provide basic site functionality. Cookies allow us to:
- Maintain your session and keep you logged in.
- Remember your preferences and settings.
- Track how you interact with our site to improve its performance and usability.
We use this data to:
- Ensure our website operates smoothly and delivers a consistent user experience.
- Analyze visitor behavior to optimize site content and design.
- Provide you with a more personalized experience based on your previous interactions with our site.
You can manage your cookie preferences through your browser settings, including opting out of non-essential cookies.
How and for What Purpose Do We Use Your Personal Data
Lucent Heights acts as the data controller when processing your personal data in connection with our professional development services and consulting solutions. As the data controller, we determine the purposes and means of processing your personal data to provide you with access to our services and ensure that your experience is tailored to your needs.
For Professionals:
We use the personal data you provide to:
- Match You with Job Opportunities: We align your skills and career aspirations with relevant job openings, helping you find the best opportunities.
- Provide Career Coaching and Training: We offer tailored coaching and training sessions focused on helping you reach your specific career goals.
- Facilitate Communication with Potential Employers: We ensure clear communication between you and potential employers, helping match your skills with suitable job positions.
- Improve and Customize Our Services: We regularly enhance our services using your feedback and interactions to better align with your changing needs.
For Consulting Solutions:
We use the personal data you provide to:
- Understand Your Business Goals and Challenges: We gather detailed information to gain a clear understanding of your organizational objectives and unique challenges.
- Tailor Our Consulting Services: We design our consulting solutions to directly address your specific needs, ensuring that our approach is aligned with your business goals.
- Facilitate Seamless Communication and Collaboration: We ensure clear and consistent communication throughout our engagement to foster effective collaboration.
- Provide Customized Solutions: We develop and deliver solutions that are specifically tailored to your strategic objectives, ensuring that our services add value to your organization.
- Enhance Service Effectiveness and Relevance: We constantly evaluate and adjust our services to maximize their impact and relevance to your organization’s needs.
Data Recipients and International Transfers:
Affiliates and Third-Party Service Providers: We may share your personal data with our affiliates or trusted third-party service providers to support our operations and deliver our services. These providers include IT infrastructure and technology companies that help us manage and maintain our systems, as well as other partners who assist in delivering the services you’ve requested. We ensure that these providers are bound by strict confidentiality agreements and that they only process your data in accordance with our instructions and applicable data protection laws.
International Transfers: In some cases, your personal data may be transferred to and processed in countries outside of your home jurisdiction, including countries that may not provide the same level of data protection as your home country. When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to ensure your data is protected in line with applicable legal requirements.
Disclosures for National Security or Law Enforcement: In certain circumstances, we may be required to disclose your personal data in response to lawful requests from public authorities, including to meet national security or law enforcement requirements. We carefully review all such requests and only disclose the minimum amount of information necessary to comply with the law
How Long We Store Your Information
Data Retention Periods: We retain your personal information based on legal requirements and the needs of our services. We keep your data for as long as necessary to fulfill legal and contractual obligations. The retention period may vary depending on the category of personal information and the nature of your relationship with us.
Our aim is to retain your personal information for the shortest time necessary to achieve the purpose for which it was collected. We consider the following factors when determining retention periods:
- Category of Personal Information: Different types of data may have different retention periods.
- Benchmarking, Analytics, and Reporting: We use your data for benchmarking, data analytics, and reporting to analyze inputs, usage, and performance metrics of our solutions across industries and clients, including your organization.
- Service Requirements: For example, data from professionals is retained for the duration of their contract with us.
- Legal Obligations: We keep your personal information for as long as required to comply with applicable legal obligations.
After the retention period, your personal information will be securely deleted or anonymized in accordance with our data protection policies.
How We Protect Your Data:
We implement a range of technical, organizational, and administrative security measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We also require our service providers and third parties to adhere to these high security standards.
Access to personal data is restricted to authorized personnel at Lucent Heights and our service providers, who are trained to handle this information with strict confidentiality. While we take extensive measures to protect your data, we cannot guarantee that unauthorized individuals will never gain access.
To enhance your privacy and security, your account is protected by a password. It is important to select a strong password and keep it confidential. Additionally, to prevent unauthorized access, ensure you log out of your account and secure your computer or device after use.
How You Exercise Your Data Rights:
At Lucent Heights, we are committed to respecting and protecting your data rights. Depending on your location and applicable local laws, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of your personal information, including details on how it is used, who has access to it, and the conditions under which it is shared with third parties.
- Right to Information: You have the right to know what personal information we collect, its purpose, and if it is shared or “sold” to third parties, including the categories of recipients.
- Right to Rectification: You can request that we correct or update any personal information that is inaccurate, incomplete, or outdated.
- Right to Deletion: You may request the deletion of your personal information, including from third parties where it has been sold, shared, or disclosed.
- Right to Opt-Out: You have the right to opt out of the “sale” or “sharing” of your personal information, where applicable.
- Right to Restrict Processing: You can request that we restrict or limit the processing of your personal information under certain conditions.
- Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format to transfer it to another controller.
- Right to Object: You can object to the processing of your personal information, including processing for direct marketing purposes.
- Right to Non-Discrimination: You have the right to not be discriminated against for exercising your data rights.
- Right to Withdraw Consent: If our processing is based on your consent, you may withdraw it at any time.
- Right to Review: You have the right to request a review of our response to your data rights request by our data protection officer or another designated authority.
- Right to Seek Remedies: Depending on your jurisdiction, you can seek additional legal remedies, including lodging a complaint with a data protection authority or initiating legal proceedings.
How to Exercise Your Data Protection Rights
To exercise your data protection rights regarding your personal data, please follow these steps:
- Complete the Data Subject Request Form: Fill out the form provided for data protection requests.
- Email Your Request: Send your request to us at dsar@lucentheights.com.
For any inquiries or additional support, you can also contact our Data Protection Office at privacy@lucentheights.com.
California and Delaware “Do Not Track” Disclosures
Do Not Track Requests: We do not currently track or respond to browser “Do Not Track” signals. This means that while we may collect and use information about your browsing activity, we do not alter our data collection practices in response to these signals.
Children
Age Restrictions: Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.
Changes to This Notice:
- Any updates to this policy will be communicated via our website.
Contact Us:
- For privacy-related inquiries, please reach out to privacy@lucentheights.com.